RETURNS & REFUNDS.

Last Updated: April 20, 2026

Because every Hamuzair piece is produced to your spec, our return policy is different from a typical store. Here is exactly what is covered and how to claim it.

1. WHAT WE ACCEPT

  • Manufacturing defects (stitching, fabric flaws, print errors).
  • Wrong size shipped — if the size on the label does not match your order.
  • Damaged-in-transit parcels, when reported within 48 hours of delivery.

2. WHAT WE CANNOT ACCEPT

  • Personalised, AI-generated, or custom-printed items where the design matches what you approved.
  • Size exchanges where the size ordered was fulfilled correctly — please refer to the size guide before ordering.
  • Items returned after 7 days from delivery or without original packaging and tags intact.

3. HOW TO RAISE A RETURN

  1. Go to your Order History and click "Request Return" on the delivered order within 7 days of delivery.
  2. Attach clear photos of the issue and the shipping label.
  3. Our team responds within one business day with a pickup schedule.
  4. Once the parcel is received and inspected (2–3 business days), we confirm the outcome.

4. REPLACEMENTS VS REFUNDS

Where possible, we offer a free replacement for approved claims. If replacement is not feasible, a full refund is issued to the original payment method.

5. REFUND TIMELINES

  • UPI, cards, net banking: 5–7 business days after approval.
  • Wallet payments: 2–3 business days after approval.
  • Any payment gateway delay beyond these windows is disputed on your behalf.

6. CONTACT

For anything that is not covered above, write to support@hamuzair.in. We will try to find a fair solution.

QUESTIONS?

For anything related to this policy, email us at support@hamuzair.in. We reply within one business day.